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Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company

Received: 16 January 2015     Accepted: 19 January 2015     Published: 9 February 2015
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Abstract

This paper discusses an analysis of an order management process (OMP) in a make to order production system. An inquiry process is particularly focused in this study. It is a delivery process of order information in OMP. The proposed procedure of this paper consists of the following five steps; 1) identification of inquiry process in OMP, 2) investigation of identified inquiry process, 3) creation of categories of attributes of identified inquiry process, 4) quantification of characteristic of identified inquiry process and 5) consideration of improvement of identified inquiry process. Through using the experimental result by the proposed procedure, a clarification of the characteristics of identified inquiry processes and a determination of the order of the processes to improve are possible.

Published in International Journal of Intelligent Information Systems (Volume 4, Issue 2-1)

This article belongs to the Special Issue Logistics Optimization Using Evolutionary Computation Techniques

DOI 10.11648/j.ijiis.s.2015040201.16
Page(s) 39-48
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Information Logistics, Make to Order System, Small and Medium Company, Order Management Process, Process Analysis

References
[1] Daft, R. L. and Lengel, R. H., 1984. Information richness: a new approach to managerial behavior and organization design. Research in Organizational Behavior, 4, 191-232.
[2] Hayashi, C., 1993. Quantification: Theory and methodology. Tokyo: Asakura Publishing Company [in Japanese].
[3] Hayashi, C. and Suzuki, T., 1975. Quantitative approach to a cross-societal research: a comparative study of Japanese character Part II. Annals of the Institute of Statistical Mathematics, 27 (1), 1–32.
[4] Saaty, T.L. and Vargas, L., 1994. Fundamentals of decision making and priority theory with the analytic hierarchy process, RWS Publications.
[5] Takakura, S., 1962. Some statistical methods of classification by the theory of qualification. Journal of the Institute of Statistical Mathematics, 9 (2), 81–105 [in Japanese].
[6] Lin, F. R., 1998. Reengineering the order fulfillment process in supply chain networks. The international of Flexible Manufacturing System, 10, 197-229.
[7] Ruth, S. A-S., 2004. Business process modeling: Review and framework. International Journal of Production Economics, 90, 129-149.
[8] Wastell, G. D, White, P. and Kawalek, P., 1994. A methodology for business process redesign: experiences and issues. Journal of Strategic Information Systems, 3(1), 23-40.
Cite This Article
  • APA Style

    Reakook Hwang, Koichi Murata, Hiroshi Katayama. (2015). Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company. International Journal of Intelligent Information Systems, 4(2-1), 39-48. https://doi.org/10.11648/j.ijiis.s.2015040201.16

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    ACS Style

    Reakook Hwang; Koichi Murata; Hiroshi Katayama. Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company. Int. J. Intell. Inf. Syst. 2015, 4(2-1), 39-48. doi: 10.11648/j.ijiis.s.2015040201.16

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    AMA Style

    Reakook Hwang, Koichi Murata, Hiroshi Katayama. Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company. Int J Intell Inf Syst. 2015;4(2-1):39-48. doi: 10.11648/j.ijiis.s.2015040201.16

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  • @article{10.11648/j.ijiis.s.2015040201.16,
      author = {Reakook Hwang and Koichi Murata and Hiroshi Katayama},
      title = {Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company},
      journal = {International Journal of Intelligent Information Systems},
      volume = {4},
      number = {2-1},
      pages = {39-48},
      doi = {10.11648/j.ijiis.s.2015040201.16},
      url = {https://doi.org/10.11648/j.ijiis.s.2015040201.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijiis.s.2015040201.16},
      abstract = {This paper discusses an analysis of an order management process (OMP) in a make to order production system. An inquiry process is particularly focused in this study. It is a delivery process of order information in OMP. The proposed procedure of this paper consists of the following five steps; 1) identification of inquiry process in OMP, 2) investigation of identified inquiry process, 3) creation of categories of attributes of identified inquiry process, 4) quantification of characteristic of identified inquiry process and 5) consideration of improvement of identified inquiry process. Through using the experimental result by the proposed procedure, a clarification of the characteristics of identified inquiry processes and a determination of the order of the processes to improve are possible.},
     year = {2015}
    }
    

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  • TY  - JOUR
    T1  - Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company
    AU  - Reakook Hwang
    AU  - Koichi Murata
    AU  - Hiroshi Katayama
    Y1  - 2015/02/09
    PY  - 2015
    N1  - https://doi.org/10.11648/j.ijiis.s.2015040201.16
    DO  - 10.11648/j.ijiis.s.2015040201.16
    T2  - International Journal of Intelligent Information Systems
    JF  - International Journal of Intelligent Information Systems
    JO  - International Journal of Intelligent Information Systems
    SP  - 39
    EP  - 48
    PB  - Science Publishing Group
    SN  - 2328-7683
    UR  - https://doi.org/10.11648/j.ijiis.s.2015040201.16
    AB  - This paper discusses an analysis of an order management process (OMP) in a make to order production system. An inquiry process is particularly focused in this study. It is a delivery process of order information in OMP. The proposed procedure of this paper consists of the following five steps; 1) identification of inquiry process in OMP, 2) investigation of identified inquiry process, 3) creation of categories of attributes of identified inquiry process, 4) quantification of characteristic of identified inquiry process and 5) consideration of improvement of identified inquiry process. Through using the experimental result by the proposed procedure, a clarification of the characteristics of identified inquiry processes and a determination of the order of the processes to improve are possible.
    VL  - 4
    IS  - 2-1
    ER  - 

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Author Information
  • Industry & Strategy Department I, Samsung Economic Research Institute, Seoul, Korea

  • Department of Industrial Engineering and Management, College of Industrial Technology, Nihon University, Chiba, Japan

  • Department of Industrial and management Systems Engineering, Faculty of Science and Engineering, Waseda University, Tokyo, Japan

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